privacy Policy & terms

Privacy Policy

Last updated: 21/05/2025

This Privacy Policy outlines how I, Katey Molenaar, a registered physiotherapist and sole trader, collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information I collect

I may collect personal and sensitive information including:

  • Full name

  • Contact details (phone, email, address)

  • Health information related to your care

  • Booking and consultation records

  • Website usage data (IP address, browser info, cookies)

2. How I collect your information

Your information is collected via:

  • Contact and booking forms

  • Email or phone correspondence

  • In-person consultations

  • Website analytics tools (e.g., cookies, Google Analytics)

3. Why I collect it

I collect your information to:

  • Provide safe and effective physiotherapy services

  • Schedule and confirm appointments

  • Communicate with you about your care

  • Manage clinical records and legal obligations

  • Improve website functionality and user experience

4. How your information is stored and protected

All personal information is stored securely using encrypted software, including Cliniko, HotDoc & Genie, with appropriate physical, technical, and administrative safeguards.

5. Who I may share your information with

Your information will never be sold or shared without your consent unless required by law. It may be shared with:

  • Healthcare providers (with your permission)

  • Software platforms used for bookings and clinical records

  • Legal or regulatory bodies where required

6. Accessing and correcting your information

You have the right to request access to or correction of your personal information. Please contact me at katey@kmwomenshealth.com.au.

7. Complaints

If you believe your privacy has been breached, contact me at katey@kmwomenshealth.com.au. If you’re not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Website Terms of Use

By accessing and using this website, you agree to the following terms:

  • The content provided is for general informational purposes only and does not constitute medical or physiotherapy advice.

  • You should not rely solely on this website for health decisions; always consult a qualified health professional.

  • All content (text, images, logos) is the intellectual property of Katey Molenaar unless otherwise credited and may not be reproduced without permission.

  • I am not liable for any loss or damage resulting from the use of this website or the information it contains.

Health Advertising Disclaimer

In accordance with the Australian Health Practitioner Regulation Agency (Ahpra) advertising guidelines:

  • No testimonials are published or endorsed.

  • No guarantees or misleading claims are made about treatment outcomes.

  • All information provided is accurate, factual, and evidence-based to support informed patient choice.

  • My name, professional title, and registration are displayed to comply with National Law.

Name: Katey Molenaar
Profession: Physiotherapist
AHPRA Registration Number: PHY0002470310

Cookie Notice

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